Total: $75.00
Free shipping for standard order over $100
A: We wish to make buying your favourite Sur D Soi shoes and gear online fast and easy, and we accept the following payment options:
(1) Mastercard, Visa, Diners Club, American Express, Discover, Visa Electron, Maestro, iDEAL and PayPal
(2) If you enter your PAN information at checkout, you'll be able to pay for your order with Paytm, UPI payment, net banking, or a local credit or debit card.
Sur D Soi members can store multiple debit or credit cards in their profile for quicker checkout. If you're not a member, join us today.
A: No, payment for Sur D Soi orders can't be split between multiple payment methods.
A: Yes, we recommend asking your bank to enable international purchases on your card. You will be notified at checkout if international purchases need to be enabled.
A: The processing, confidentiality and security of your personal data are important for us. We are committed to offering you personalized services while respecting your privacy and choices under the applicable personal data regulations, particularly the General Data Protection Regulation (GDPR). To get information in detail, you can check our Privacy Policies.
It is important that you can control your personal data. In accordance with GDPR, you have the right to access and make corrections to your personal data, in addition to the right to request its removal, to oppose the use of your data providing you have a legitimate reason, and to obtain limitation and portability, as far as this is applicable. You can also request to no longer receive personalized communications about our products and services.
If you have any questions about how we process and use your personal data or would like to exercise any of the rights described, you can contact Sur D Soi customer care service.
A: By subscribing to the Sur D Soi Newsletter, you will be one of the first to hear about new products, events and news from Sur D Soi.
A: To subscribe to our newsletter, please visit the "Newsletter" section in the footer of Home Page and fill in the registration form. By subscribing to our newsletter, you can get the latest news on products and new services.
If you wish to unsubscribe from our newsletter, click on the link at the bottom of each Sur D Soi newsletter.
A: To contact Sur D Soi, you can follow any below-mentioned method:
Visit our website - www.surdsoi.com
Dial our contact number - +1 866 322 6606
Email us at – info@surdsoi.com
Or you can visit our “Contact Us” page to obtain all contact details.
A: At Sur D Soi, the purchasing process is very easy. You just need to follow the following simple steps:
(1) Use the SHOES links.
(2) Once you have found an item, choose your size and click on the ‘ADD TO SHOPPING BAG’ button on the product page.
(3) Review the items in your shopping bag by clicking the ‘SHOPPING BAG’ link at the top of the page.
(4) Click on ‘PROCEED TO PURCHASE’ to complete your order.
A: You can shop at Sur D Soi as a guest user. However, register with us, and you’ll be able to enjoy the various benefits:
(1) Track your orders and review past purchases.
(2) Request for a return directly from your account.
(3) Add sold out items and products you love to your wishlist.
(4) Save your address and card details so you can shop even faster next time.
(5) Regular updates on upcoming collections and offers.
(6) Most importantly, you can enjoy additional discounts and offers.
A:
(1) Before your purchases have been prepared for dispatch, we can cancel an item, change the size or edit your billing and shipping details.
(2) However, we cannot combine orders or add pieces to an existing order once it has been placed.
(3) If you need to make any amendments, please email customer care on customerservice@surdsoi.com for assistance.
A:
(1) You may return any product ordered on the Sur D Soi website for a refund or exchange within 14 days from the delivery date.
(2) To return a product, login to your account and request for return or contact customer service at customerservice@surdsoi.com or call +1 866 322 6606
A: To exchange a product, please contact customer service at customerservice@surdsoi.com or call +1 866 322 6606
A:
(1) Your refund will be issued to the original credit/debit card or your bank account used to place the order. To get more details on our refund policy, you may read Shipping & Return Policy.
(2) Please note that it can take up to 14 business days for the refund to appear in your account.
A: If you wish to cancel your order, please email us at customerservice@surdsoi.com as soon as possible. We will make every effort to accommodate your request.
A: We ship all orders placed Monday - Saturday before (USA) 3:30 PM PST / 6:30 PM EST (Europe) 3:30 CET the same day. For customers within the United States or Europe, your order should arrive within 2 business days. If you do not receive your order within 3 days, please check your mailbox and tracking number, then contact us, and we will make sure to get it in no time!
We ship international orders via DHL and FedEx. The average delivery time is 6-9 business days but could take longer depending on your country's customs process. This is outside of the control of Sur D Soi and the shipping carrier. With DHL, once your order arrives in your country, it is transferred to your local postal carrier for final delivery, and DHL tracking may stop updating. If it's been more than 5 weeks, contact us, and we will help track down your order. Please note that certain countries may apply tariffs after the package is accepted. We recommend checking with your local post office to determine if that applies to you, as Sur D Soi does not cover customs fees, import duties, taxes, or other charges
A: We ship orders placed before 3:30 PM PST / 6:30 PM EST (Europe) the same day, Monday to Friday, excluding postal holidays
A: Upon order completion, you will receive an email and/or text message confirming your order. You will also receive a shipment confirmation and tracking number via email and/or text message once your package has been prepared for shipment. If you have questions about your order status or did not receive the email, please contact us.
A: If you entered the wrong information for your order, please get in touch with us as soon as possible. We'll do our best to change it for you, but we can't guarantee anything in this case as our orders are processed and shipped very quickly after purchase.
